Refund Policy

A Legal Disclaimer

NATURAÉ’s refund policy complies with applicable consumer protection laws. However, due to the personal nature of skincare products, returns or refunds can only be issued under specific conditions outlined below. We reserve the right to refuse refunds for products that have been opened, used, or damaged after delivery, except where required by law.

Refund Policy - The Basics

At NATURAÉ, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Eligibility: Refunds are available for damaged, defective, or incorrect items. Products must be unused, sealed, and in their original packaging.
Time Frame: Requests must be made within 14 days of receiving your order.
Non-Refundable Items: Due to hygiene reasons, opened or used skincare products cannot be returned. Sale items and gift cards are non-refundable.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing: Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned product.
How to Request: Please contact us at kunalpatil1682@gmail.com with your order number, reason for return, and photos (if applicable).

What to Include in the Refund Policy

Eligibility for Refunds – Define the conditions under which a customer can request a refund (e.g., damaged products, wrong item received, defective packaging).
Non-Refundable Items – Clearly state items that cannot be returned or refunded (e.g., opened or used skincare products, sale items, gift cards).
Time Frame – Specify how long after purchase or delivery customers have to request a refund (e.g., within 7 or 14 days).
Proof of Purchase – Require order confirmation or receipt as proof.
Condition of Returned Items – Explain that products must be unused, in original packaging, and sealed.
Return Shipping – Clarify whether return shipping costs are covered by the customer or your business.
Processing Time – State how long it will take to process the refund after receiving the returned product.
Refund Method – Indicate whether refunds are issued to the original payment method or as store credit.
Exceptions – Mention any special cases (e.g., defective products will be replaced rather than refunded).
Contact Details – Provide an email or contact form for refund requests.